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Frequently Asked Questions
General questions
All orders are dispatched within 1–3 business days after placement.
Estimated delivery times:
- Austria: 24–48 hours
- Germany: 1–3 business days
- Italy: 2–5 business days
- Other EU/EEA countries: 2–4 business days
- International: 2–5 business days after dispatch
Currently, we do not ship to the USA, but we are working on resuming deliveries in the near future.
As soon as your order ships, we’ll email you a tracking link so you can follow your delivery in real time.
EU orders:
Duties and taxes are included in your final price. In some cases, local customs may ask for additional information to complete delivery.
Non-EU orders:
Duties and taxes are not included and may apply depending on local import regulations. These charges are the responsibility of the recipient.
Please check the tracking link that was sent in the Order confirmation mail. If your order hasn’t arrived within the estimated timeframe, contact our support team with your order number and we’ll look into it immediately.
These uncommon cases usually resolve fast and easy.
You can reach our support team by email at: help@rarehumansclothing.com. Please always use your order number as reference when getting in touch.
We’re here to help with any questions or issues you may have.
Learn more about shipping & returns
Yes, we ship worldwide! We are based in Europe and able to deliver our products to customers across the globe.
Learn more about our shipping here.
Yes, if your order hasn’t shipped yet. Contact us as soon as possible — we’ll do our best to cancel it in time.
Yes. You can return your order within 30 days of receiving it.
How to return:
- Send the items back at your own cost
- Include a note with your order number and refund request
- Send the return to: Rarehumansclothing Trade GmbH & Co KG, Kreiennest 1, 6858 Schwarzach, Austria
Refunds are processed within 14 days after the return has arrived at our warehouse.
You can find more detailed infos here RETURN POLICY
No, we do not offer exchanges.
If you would like a different item or size, please place a new order. You may return your original order for a refund by sending it back at your own cost, following the return instructions above.
If your order hasn’t been processed yet, we may be able to make changes. Please contact us right away if you need to update anything.
Items can be returned within 30 days of delivery for a full refund. Items must be unworn, unaltered, and returned with all original tags and packaging.
Learn more about our return policy here.
Once we receive and inspect your return, your refund will be processed within 10 business days via your original payment method. You’ll receive an email confirmation once the refund is issued.
Learn more about our refund policy here.
Although we have strict quality control procedures, errors can occasionally happen. If you received a faulty or wrong item, please contact us right away with your order number and clear photos of the issue. We’ll take care of it as quickly as possible.
Learn more about our products
Rare Humans isn't just another Streetwear brand.
Rare Humans is an experience. We want you to feel, what we imagine and envision when we design a new collection.
Use our size recommendation tool, available on each product page, to help you choose the best fit.
Still unsure? Reach out to our team — we’re happy to assist.
At Rare Humans, every order is packed by hand.
Each piece is delivered in a custom Rare Humans shipping box and placed inside a branded 100% cotton dust bag. A Rare Humans gift card is included with every order.
At Rare Humans, we believe that clothing is more than just fabric. It’s a statement of individuality and conscience. Here’s what makes us unique:
Limited-Edition Designs
Every season, we release small-batch collections crafted in collaboration with independent artists. This means your pieces are as rare and distinctive as you are.
Quality Craftsmanship
From reinforced stitching to premium hardware, our clothes are built to last. We focus on timeless silhouettes and durable fabrics, so your favorites stay in rotation for years.
Learn more about our history
Rare Humans is an Austrian brand founded from the idea of creating clothing with intent rather than volume. The brand emerged as a response to fast cycles and overexposure, focusing instead on limited releases, thoughtful design, and a clear creative vision.
Check out our "About Us" page in our brand section, where we show some of our achievements over these past years. Learn more here.
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