FAQ

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Frequently Asked Questions

General questions

How long will it take to get my order?

All orders are shipped within 1-3 days after receipt of the order.
If no other period is specified in the respective offer, the goods will be delivered in AT, DE and CH within 1-2 days.

For deliveries within the EU/EWR:
The order arrives 2-4 days after conclusion of the contract and for International orders within 2-5 Days after your order has been dispatched.

We keep every customer updated with shipping information and tracking details.

Please note that there is no delivery on Sundays and public holidays.

How can I track my order?

As soon as your order ships, we’ll email you a tracking link so you can follow your delivery in real time.

Are duties and taxes included in my order?

EU orders:
Duties and taxes are included in your final price. In some cases, local customs may ask for additional information to complete delivery.

Non-EU orders:
Duties and taxes are not included and may apply depending on local import regulations. These charges are the responsibility of the recipient.

If you think you’ve been incorrectly charged, please get in touch with us.

My order hasn’t arrived — what should I do?

Please check the tracking link first. If your order hasn’t arrived within the estimated timeframe, contact our support team with your order number and we’ll look into it immediately.

These uncommon cases usually resolve fast and easy.

How do I contact the customer support?

You can reach our support team by email at: help@rarehumansclothing.com.

We’re here to help with any questions or issues you may have.

Learn more about shipping & returns

Do you ship overseas?

Yes, we ship worldwide! We are based in Europe and able to deliver our products to customers across the globe.

Learn more about our shipping here.

Can I cancel my order?

Yes, if your order hasn’t shipped yet. Contact us as soon as possible — we’ll do our best to cancel it in time.

Can I return my order?

Yes, you can return your order within 30 days of delivery.
Please ensure the items are in their original condition. You can find more detailed infos here RETURN POLICY

Can I make changes to my order?

If your order hasn’t been processed yet, we may be able to make changes. Please contact us right away if you need to update anything.

What is your return policy?

Items can be returned within 30 days of delivery for a full refund. Items must be unworn, unaltered, and returned with all original tags and packaging.

Learn more about it here.

When will I receive my refund?

Once we receive and inspect your return, your refund will be processed within 10 business days via your original payment method. You’ll receive an email confirmation once the refund is issued.

Learn more about it here.

What if I received a damaged or incorrect item?

Although we have strict quality control procedures, errors can occasionally happen. If you received a faulty or wrong item, please contact us right away with your order number and clear photos of the issue. We’ll take care of it as quickly as possible.

Learn more about our products

Why choose Rare Humans Clothing?

Rare Humans isn't just another Streetwear brand.

Rare Humans is an experience. We want you to feel, what we imagine and envision when we design a new collection.

Which size should I order?

Use our size recommendation tool, available on each product page, to help you choose the best fit.

Still unsure? Reach out to our team — we’re happy to assist.

How are the items packed?

At Rare Humans, every order is hand-packed with care to create a premium unboxing experience.

Each item comes in a custom Rarehumans shipping box and is placed in a branded 100% cotton dust bag.
To show our appreciation, we also include a Rare Humans gift card with your order.

What sets you apart from other clothing brands?

At Rare Humans, we believe that clothing is more than just fabric—it’s a statement of individuality and conscience. Here’s what makes us unique:

Limited-Edition Designs

Every season, we release small-batch collections crafted in collaboration with independent artists. This means your pieces are as rare and distinctive as you are.

Quality Craftsmanship

From reinforced stitching to premium hardware, our clothes are built to last. We focus on timeless silhouettes and durable fabrics, so your favorites stay in rotation for years.

Learn more about our history

Where does Rare Humans Clothing come from?

We are a company based in Austria, in the heart of Europe.

How can I learn more about your history?

Definitely check out our "About Us" page in our brand section, where we show some of our achievements over these past years. Learn more here.

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